Corporate Governance
FAIR PRACTICES CODE -English
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler. We endeavour to offer seamless and absolute hassle free experience to our customers and make a difference in
More...
FAIR PRACTICES CODE - Hindi
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler.
More...
FAIR PRACTICES CODE- Kannada
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler.
More...
FAIR PRACTICES CODE- Malayalam
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler.
More...
FAIR PRACTICES CODE -Marathi
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler
More...
FAIR PRACTICES CODE - Tamil
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler.
More...
FAIR PRACTICES CODE-Telugu
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler.
More...
FAIR PRACTICES CODE-Bengali
WheelsEMI is a technology enabled financial-services company specialising in financing pre-owned Two Wheelers using proprietary underwriting tool and is committed to sanction loans to customers with bare minimum documentation. We intend to target the most under-served yet deserving strata of customers and fulfil their dream of enhancing mobility in their lives by owning a two-wheeler
More...
GRIEVANCE REDRESSAL PROCEDURE
Great services help companies drive the customer acquisition, retention and efficiency which in turn make the company successful. At WheelsEMI, the core philosophy being Grievance Redressal has always been customer care, and hence we have developed a four tier approach to leave no stone unturned in solving the customer complaints.
More...
RBI Integrated Ombudsman Scheme 2021 Annex 1
A Scheme for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner under Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007).
More...
Salient Features of Integrated Ombudsman Scheme Annex 2 -English
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts the ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Hindi
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Kannada
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Malayalam
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Marathi
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Tamil
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Telugu
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Salient Features Of Integrated Ombudsman Scheme Annex 2 -Bengali
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. It integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for NonBanking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019.
More...
Form of Compliant Annex 3
To The Ombudsman Madam/Sir, Sub: Complaint against ……………………(place of Regulated Entity’s branch or office) of ………………………………………………………………………………(name of the Regulated Entity)
More...
WheelsEMI Nodal Officers Annex 4
Details of Nodal Officers of the Company as per RBI Integrated Ombudsman Scheme, 2021
More...
Know Your Customer Policy
The Reserve Bank of India (RBI) has issued comprehensive ‘Know Your Customer (KYC) Guidelines to all Non-Banking Financial Companies (NBFCs) in terms of the provisions of Prevention of Money-Laundering Act, 2002 and the Prevention of Money-Laundering (Maintenance of Records) Rules, 2005, as amended from time to time. In view of the same, WheelsEMI has adopted the said KYC guidelines with suitable modifications depending on the activity undertaken by it. The Company has ensured that a
More...
Whistle Blower Policy and Vigil Mechanism
The Company believes in the conduct of the affairs of its constituents in a fair and transparent manner by adopting the highest standard of professionalism, honesty, integrity and ethical behavior. Towards this end, the Company has adopted the ‘Code of Conduct for employees’ and ‘Code of Conduct for Board of Directors and Senior Management Personnel’ (“the Code”), as prevalent from time to time, which lays down the principles and standards that should govern the actions of the
More...
Policy On Prevention Of Sexual Harassment at Workplace
WheelsEMI has always held in highest regard to the dignity of its employees. Our Code of Conduct specifies guidelines on professional behavior to be practiced at the workplace. It also testifies our commitment to provide a safe, secure and productive work environment to all our employees irrespective of their gender, caste, creed or social class. All employees are expected to maintain decorum at the workplace, respect the dignity of co-workers and contribute in making the work environment
More...
Code of Conduct for Board of Directors and Senior Management Personnel
This Code of Conduct for Board of Directors and Senior Management Personnel (hereinafter referred as “the Code”) of WheelsEMI Private Limited (the Company) helps in maintaining and following the standards of business conduct of the Company. The purpose of the Code is to deter wrongdoing and promote ethical conduct in the Company.
More...
Policy on Related Party Transactions
This Policy on Related Party Transactions provides a framework to regulate transactions between WheelsEMI Private Limited and its Related Parties based on the laws and regulations applicable to the Company. 
More...
Interest Rate
Reserve Bank of India vide its Master Direction - Non-Banking Financial Company –Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016 has advised the Board of Directors of every applicable NBFC to adopt an interest rate model taking into account relevant factors such as cost of funds, margin and risk premium and determine the rate of interest to be charged for loans and advances. Any Financial Services Organisation carrying out lending activity will be
More...
WheelsEMI Policy on EMI Moratorium
The World Health Organization recently declared COVID 19 to be a pandemic. Like some of the other countries in the World, the virus’s impact has led the Indian Government to announce a lockdown across the country, to restrict it from spreading further.  As a result, the country’s economy is impacted leading to a delay in cash flows for the business & self-employed and salary credits for the salaried segments. This has a direct impact on loan repayments as well
Equal Opportunity Policy
With implementation of this policy, the Company aims to achieve its objective of equal opportunity and non-discrimination for all its employees in employment opportunities and practices. As a responsible employer we want to make our workplace inclusive where the workforce diversity is valued and respected. We believe in respecting the individual needs with dignity and give equal opportunity for employment and growth to all.
More...
Corporate Governance Guidelines
Policy on Appointment of Statutory Auditors
Liquidity Risk